Even though the office of the Correctional Investigator receives many complaints and grievances from inmates, the Investigator will attempt to resolve or give assistance to all queries. The most frequent categories of complaints by federal inmates are related to the institution's conditions, such as pay and health care, or to decisions related to transfers, temporary absences and visits.

The following table illustrates the actual numbers of complaints received by the Correctional Investigator's Office:


Table 1 - Complaints Received and Resolved

Category

   

Received

   

Resolved

Administrative segregation

   

370

   

37

Case preparation

   

505

   

71

Discipline

   

65

   

19

Employment

   

121

   

2

Financial Matter

   

309

   

46

Grievance Procedure

   

173

   

13

Health Care

   

494

   

39

Information

   

354

   

30

Mental Health

   

33

   

4

Programs

   

235

   

16

Request for Information

   

289

   

1

Security Classification

   

110

   

7

Staff

   

281

   

5

Temporary Absence Decision

   

90

   

12

Transfer

   

566

   

46

Visits

   

263

   

32

Outside Terms of Reference

   

224

   

2


Source: “Annual Report of the Correctional Investigator, 1996-1997,” Government of Canada, 1997, pp. 11, 12, 21, 22.


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